Client FAQ: Your Questions Answered

Get to know our most common questions & answers.

What happens in a counselling session?

Each session offers a calm and confidential environment where you can discuss what feels significant. We check in, explore your experiences at your own pace, and conclude with grounding techniques to ensure you leave feeling centred.

Do I need to prepare anything?

No preparation is needed. You can come exactly as you are. Some people like to jot down thoughts beforehand, but it’s completely optional.

What if I don’t know what to say?

That’s very common. We can start gently, and I’ll guide the conversation. Silence is also welcome — it can be part of the process.

How long is a session?

Sessions are typically 50 minutes, unless we’ve agreed otherwise.

How often will we meet?

Most clients come weekly, but we can discuss what feels right for you. The frequency can change over time depending on your needs.

How many sessions will I need?

There’s no set number. Some people come for a few weeks, others for several months or longer. We’ll review regularly to make sure therapy continues to support you.

Is everything confidential?

Yes — with a few important exceptions related to safety, which I’ll explain clearly in our first session. You can always ask questions about confidentiality.

What if I become upset during a session?

It’s okay to feel emotional. We’ll slow down, ground together, and move at a pace that feels safe. You’re never expected to push through anything overwhelming.

Can I talk about trauma?

Yes — but only if and when you feel ready. We’ll approach trauma gently, using trauma-informed principles that prioritise safety, regulation, and choice.

What if I want to stop therapy?

You’re free to end therapy at any time. Ideally, we’ll have a closing session to reflect and end the work safely, but you’re always in control.

What if I don’t feel comfortable?

Your comfort matters. You can tell me at any point if something doesn’t feel right. We can adjust the pace, focus, or approach together.

Can I ask questions about how you work?

Absolutely. You’re welcome to ask about my approach, training, or anything else that helps you feel informed and safe.

What if I miss a session or need to cancel?

I’ll explain my cancellation policy clearly at the start. Life happens — just let me know as soon as you can.

Will therapy “fix” me?

Therapy isn’t about fixing — it’s about understanding, healing, and supporting you to navigate life with more clarity and compassion. You’re not broken; you’re human.

What if I’m unsure whether counselling is right for me?

That’s completely okay. Many people feel uncertain at first. The early sessions can help you get a sense of whether this space feels supportive.